Technical - 0191 516 2002 Sales - 01342 321121

For Your Piece of Mind - The Tapstore Promise

 

Please Note: All transactions within a Tapstore.com website will be deducted from your payment card and invoiced by East Grinstead Bathrooms and Kitchens Limited. All policies and terms and conditions are referenced as Tapstore.Com now a wholly owned subsidiary of East Grinstead Bathrooms and Kitchens Ltd.

 

 

14 Day Money Back Guarantee

 

All orders from Tapstore.com are covered by our 14 Day Peace of Mind Guarantee. If you want to return any product, whatever the reason you can do so within a 14 day period.

 

All we ask is that your product has all it's original boxing and packaging (undamaged). It has not been used and is in an as new, resaleable condition then we will accept it back.

 

You can post it back (we recommend insuring your parcel) or we can arrange collection. If our couriers collect there is a charge of £15.00 for this service (this does exclude some post codes and does not include overseas, where collection charges will be higher).

 

Please see our Returns Policy for full terms and conditions.

 

Product Guarantees

 

All products featured within our websites are selected from major brands for their quality and value for money. All products featured carry their respective manufacturers guarantees.

 

Guarantees can vary dependent on the manufacturer and your choice of finish (ie: Chrome or Gold) and are from 1 year to 15 years. The guarantee details for products are clearly shown on the page of each item.

 

Price Match Promise

 

We aim to provide the best possible service at the lowest possible prices. If you find the same product elsewhere on a competitors website for less we promise to try and beat it.

 

Please Note:The product must be exactly the same as the product listed on our website and the price quoted must include VAT and all delivery charges.

 

Simply email our customer service team, please include the URL of the website offering the cheaper price, details of the product (including price) you are interested in buying and your name and delivery postcode. We will always aim to reply to you within 24 hours (Mon-Fri).

 

Unfortunately, we cannot offer retrospective price match. Our price match promise only applies prior to orders being placed.

 

If you would prefer to discuss your requirements please contact our customer service team on 0843 658 0062 (local rate).

 

Orders

 

Making a purchase could not be easier, just browse our website, Click “Add to cart” for any items you wish to buy to put them into your shopping cart. You can correct any errors or amend your order up until you submit your order.

 

Once you have made all your selections click on “Checkout” (Orange box in the left menu bar) and you will be asked for a few details we need to satisfy your order.

 

Subject to stock availability you should expect to receive your goods within 2-10 working days. It may take longer to deliver to remote locations, if you have a query regarding your delivery please call our customer service team.

 

Payment

 

If you are new to the Internet and have never shopped online before we understand that you may feel uncertain about giving your card details. It is very important to us that all our customers feel confident to shop online with us.

 

All payments made online with Tapstore.com (or any of our websites) are done so through our secure Payment Service Provider (PSP), Sagepay (formally Protx), which ensures all your details are secure and safe. If you would like more information about Sagepay, please see here,

 

If you prefer not to make payment online please feel free to call us on 0843 658 0062 to make payment by phone.

 

We accept payment by all major Credit and Debit Cards including: Mastercard, Visa, Delta and Switch. (At this time we do not accept American Express Cards). Alternatively, we will accept payment by cheque or bankers draft posted to:

 

East Grinstead Bathrooms and Kitchens Ltd
Pheonix House
Lingfield Road
East Grinstead
West Sussex
RH19 2EU

 

If you choose this method of payment please allow an additional 7 working days for clearance before your order is dispatched.

All prices shown on our website include VAT. Our VAT Registration Number is 869 6746 49

 

Privacy

 

For full details of our Privacy Policy showing the information we collect and what we do with your information please see our Privacy Policy.

 

Any personal information we collect from our website will be used in accordance with the Data Protection Act 1998 and any other applicable laws and in accordance with the Privacy & Electronic Communications Act passed into law 11 December 2003, we do not send random marketing emails to personal addresses (SPAM).

 

The details we collect will be used to process your order, to maintain guarantee records and to provide any after sales service. We may pass your details to another organisation to deliver products you have purchased and / or to provide any after sales service.

 

Please remember if you any questions please call our helpline on 0843 658 0062, our offices are open Monday to Friday 9am to 5:30pm and 9am to 12noon on Saturdays.